Your Phone Still Gets Answered When You Can't Pick Up.
For $199 a month, we set up and manage a voice agent that answers when you are closed, and when a call rings through during the day. Your team still takes the calls they can get to. When they can't, the agent picks up, takes the information, and emails your team a summary.
Built on HighLevel. Made for glass shops. $0 setup for Co-op members. Month to month.
If you want to walk through it first, book a time with Robert. The signup page is ready when you are.
After-Hours Calls Don't Wait Until Monday.
After-hours calls happen all year, and they pick up around the holidays. Someone is off work and trying to get a shower project moving, or they are calling about a job already on the calendar. If that call hits a dead voicemail, or a greeting that still says you'll call back during regular hours, a lot of that work just sits there. Some of it leaves.
You don't have to build a whole new system. You do need a plan for the calls you can't get to.
What the Agent Does
The agent is there for missed calls and after-hours calls. It:
- Greets the caller in your shop's name
- Collects their name, callback number, and what they need
- Emails your team a summary of the call
- Answers basic questions about your hours and the services you offer
- Can book an appointment, or look up a job, if you already have a calendar or CRM connected
We write the greeting and the intake questions with you, and we keep them updated.
What This Is Not
This is not a full CRM build. It is not a daytime receptionist that replaces your staff. It is not reviews or social posting. Those are separate, and only if we agree to them later.
If a call comes in while someone is at the desk and can pick up, a person should still answer.
How This Works
Humans answer first during business hours.
- If a call is not picked up during the day, it goes to the agent.
- After hours, and on days you are closed, calls go to the agent too.
- Both are included in the same plan. We recommend both.
A typical setup looks like this. Your main office number still rings the shop. If nobody answers, or the shop is closed, the call forwards to the agent number we set up for you. Your customers do not have to dial a second number.
What's Included for $199 a Month
$199/mo
Month to month
- After-hours coverage and missed-call overflow, together
- We set it up and manage it
- Greeting and intake questions written with you, and kept updated
- A summary emailed to your team after the call
- Appointment booking or job lookup when your calendar or CRM is connected
- Up to 500 minutes a month
- $0 setup for Co-op members
- Month to month. Cancel anytime, effective at the end of the current billing period
The plan includes normal call volume of up to 500 minutes of talk time per month. That is well above what a typical shop in this setup uses. If you go over, we will flag it and either add extra minutes at $0.20 per minute or set a different plan. We will not surprise you with an overage bill without talking first. The $199 covers our management and the included minutes. It does not include extra tracking numbers, texting, or review management unless we agree to those separately.
How We Get It Running
- Request your agent and complete the short checkout at /voice-agent-order.
- Fill out the setup form (hours, services, service area, how you want calls routed).
- We write the greeting and questions with you, point a number at the agent, and run a test call.
- You forward missed and after-hours calls from the number customers already dial.
- We keep it updated when your hours or services change.
Questions
Is this just for after hours?
No. After hours is the starting point. Missed calls during the day are included in the same plan. A shop I work with started with after-hours coverage, then later routed unanswered daytime calls to the agent too, so a missed call doesn't die in voicemail.
Does this replace my front desk?
No. Your team should still take the calls they can get to. The agent is there when they can't, and when the shop is closed.
Do my customers have to call a different number?
No. Your main office number still rings the shop. If nobody answers, or you are closed, the call forwards to the agent.
What does $199 include?
Setup and management, the greeting and intake questions, after-hours and overflow coverage, and up to 500 minutes a month. Setup is $0 for Co-op members. It is month to month.
What if I go over 500 minutes?
We will flag it and talk with you first. We can add extra minutes at $0.20 per minute, or look at a different plan. You will not get a surprise overage bill.
Can it book appointments or look up a job?
Yes, if you already have a calendar or CRM connected. If you don't, it still takes the information and emails your team a summary.
How do I get started?
Request your agent, fill out the short form, and we will get it running. If you want to talk it through first, book a time with Robert.
Request Your Agent
If you want this for your shop, request your agent and fill out the short form. We will get it running. Setup for Co-op members is $0. Billing is month to month.
No long contract. Cancel anytime, effective at the end of the current billing period.